For aesthetic clinics
Your clinic's WhatsApp, handled without losing the personal touch
Vural answers, confirms and reminds appointments over WhatsApp in your clinic's voice. When a conversation needs a person, it passes it to you. It never improvises prices or promises treatments.
What happens today
An aesthetic clinic's front desk doesn't close at 8 p.m.
After-hours messages
Treatment questions and booking requests come in at night and on Sundays. Whoever replies the next morning is sometimes already too late.
Changes and reschedules
One client asking to move her session, another asking if she can come earlier. Every change is a WhatsApp back-and-forth in the middle of a treatment.
No-shows
Appointments that are forgotten or clash with something else. An empty slot in aesthetics is revenue that doesn't come back that day.
A swamped front desk
The phone, WhatsApp and the person at the counter, all at once. Simple questions eat the time you need to look after whoever's actually in front of you.
How Vural helps
It handles the repetitive part. It leaves you what matters.
Answers the usual questions
Hours, availability, what one of your treatments involves, what to bring on the day. With the information you give it, in your clinic's voice.
Books and moves appointments
Offers real slots from your calendar, books the appointment and handles reschedules. If a slot frees up, it can offer it to whoever was waiting.
Confirms and reminds
Sends the reminder ahead of time, collects the yes or no, and reopens the slot if the client can't make it. Every morning you get a summary of what happened.
Hands off when needed
A sensitive medical question, a complaint, an unusual request: Vural doesn't make up an answer — it passes you the conversation with the context.
An example
Sunday night, an appointment that isn't lost.
Illustrative conversation — Vural uses the information and tone you give it.
Your current calendar
Fits the calendar you already use.
You don't have to switch systems. Vural leans on your current calendar to know what slots exist and where to record the appointment.
Online booking
If you use Treatwell, Booksy, Fresha, Calendly or similar, Vural reads availability and records the appointment there.
Shared calendar
If you work with Google Calendar or a team calendar, Vural uses it as the source of truth.
Spreadsheet or notebook
If the calendar is an Excel sheet or a notebook at the front desk, we look at it in the demo and set up the simplest thing that works.
Safety
If in doubt, it hands off. It never makes things up.
A clinic can't afford half-answers. Vural has clear limits:
- It works only with the information you give it: treatments, hours, protocols. What it doesn't know, it doesn't invent.
- It gives no medical advice and promises no results. Sensitive clinical questions go to a person.
- When a conversation goes beyond the usual, it passes it to you with full context instead of improvising.
- Data handled in line with the GDPR, with the data-processing agreement the law requires. You can turn it off whenever you want.
Questions
Common questions from an aesthetic clinic.
01Will it sound like a robot to my clients?
No. Vural uses your clinic's tone, drawn from how you write and the information you give it. And when something goes off-script, it passes it to a person rather than improvising.
02Can it quote treatment prices?
Only if you give it that information and want it to. If you'd rather it didn't talk about prices, it doesn't — it hands the question to the team.
03Does it replace the front desk?
No. It takes the repetitive part — common questions, booking and moving appointments, reminders — so the front desk has time to look after whoever's in the clinic.
04What if a client asks a medical question?
Vural gives no medical advice and promises no results. That kind of question is handed to a person on the team with the conversation context.
05How long until it's running?
The approach is a guided onboarding over a few days, with close supervision the first week. We pin it down for your case in the demo.
Demo
Thirty minutes.
You'll see if it fits your clinic.
We show you Vural working with an aesthetics case and answer any question. If we see it's not for you, we tell you straight.