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Terms of service

Last updated: 12 October 2026

These terms govern the use of Vural, the service that answers your business's customers on WhatsApp, manages their appointments and sends reminders on your behalf. By subscribing to Vural or starting the trial you accept these terms on behalf of your business.

1. Who we are

Vural is a service of Aura Tech, S.L. (single-member limited company), tax ID B67702654, registered office at Avenida Luis Vilaclara, 2, 08274 Sant Feliu Sasserra (Barcelona), Spain, registered in the Commercial Registry of Barcelona, Volume 48042, Sheet 41, Page B-570423. Contact: hola@vural.io.

2. Who it is for

Businesses and professionals who work by appointment. It is not a consumer service. Whoever accepts these terms declares that they can bind the business.

3. What it includes

  • An assistant that answers on WhatsApp on behalf of your business, checks your calendar, books, changes and cancels appointments, sends reminders and hands the conversation to your team when needed.
  • An app for your team with calendar, client cards, services and conversations.
  • Depending on the plan: waitlist and the business report (Pro and Premium); deposits and no-show policy (Premium).

Each plan has a maximum number of professionals and of AI conversations per month, published on vural.io.

4. Setup, trial and fee

  • With setup: you pay it once, at a fixed price. While we do it (up to 30 days) you have the plan you bought with no fee; the fee starts once the service is working.
  • Trial on your own: 7 days with the Premium features, no card. If you do not subscribe to a plan when it ends, the account is locked.
  • Prices are those published on vural.io, excluding VAT. The fee is monthly or annual (annual payment equals ten months). It is charged in advance through Stripe.

5. Conversations

A conversation is the exchange with one customer during the 24 hours after their first message. If you go over the conversations included in your plan, the assistant keeps replying and we let you know. You can buy packs of 250 conversations for €99 or change plan.

6. WhatsApp

Vural uses Meta's official WhatsApp API. By connecting your number you also accept the WhatsApp Business terms and policies. You must use WhatsApp to serve people who write to you or are your customers, not to send unwanted messages; Vural honours your customers' opt-outs. If Meta restricts or suspends your number because of how it is used, Aura Tech is not responsible.

If we manage your number, what Meta charges for messages is included in the fee. If your number is in your own WhatsApp Business account, Meta bills you those charges directly, at its rates.

7. Deposits

If your plan includes deposits, your customers pay them into your own Stripe account: the money does not pass through us and we charge no commission. You decide the amount, when it is requested and what happens on cancellation; Vural applies your policy. The relationship with Stripe is governed by its terms.

8. The assistant uses artificial intelligence

It answers only with what you give it —services, prices, hours, rules and documents— and with what it checks in your calendar. It checks what it is about to say before sending it and, if it cannot check it, hands the conversation to your team. Even so, it can make mistakes. Therefore:

  • You are responsible for the information you give it being correct and up to date.
  • You can read every conversation in the app and step in whenever you want. If you ask us, we put the assistant in review mode (every reply waits for your team to approve it) or pause it.
  • The assistant does not give medical, legal or any other professional advice, and must not be used for that.

The appointments, prices and conditions you offer your customers are yours: the relationship with them belongs to your business.

9. Acceptable use

You may not use Vural for illegal activities, to deceive your customers, to send unsolicited advertising or to try to access other businesses' data. If you do, we may suspend the service immediately.

10. Availability

We do what is reasonable to keep Vural running at all times, but we do not guarantee there will be no interruptions: we also depend on WhatsApp, Stripe and the AI provider. If an interruption is on our side, we fix it as soon as possible.

11. Cancellation

There is no minimum term. You cancel whenever you want from the app; cancellation takes effect at the end of the period already paid, which is not refunded. From then on the account is locked and the assistant stops replying; your WhatsApp number remains yours. If a fee is not paid, the account is locked as well.

Before cancelling you can ask us for a copy of your clients and appointments, and we send it in a common format (CSV). Within 30 days of cancellation we delete your data and your customers' data, except what the law requires us to keep (billing).

12. Liability

Our total liability to your business is limited to what you paid us in the 12 months before the event that causes it. We are not liable for indirect damage or loss of profit. None of this limits what the law does not allow to be limited.

13. Personal data

We are the controller of your account data and the processor of your customers' data, which we process on your behalf under the annex below. We explain it in the service privacy policy.

14. Changes

If we change these terms in a way that affects you, we email you 30 days in advance. A price change applies from the period after the notice. If you do not agree, you can cancel before it takes effect.

15. Law and courts

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Barcelona.

Annex — Data processing agreement (art. 28 GDPR)

  1. Subject. We process your business's customer data only to provide Vural to you, for as long as the service lasts. Data: phone number, name, WhatsApp messages, appointments, waitlist, payment references and whatever you add to the client card. Data subjects: your customers.
  2. Instructions. We only process it following your instructions, which are these terms and the settings you choose in the app. If an instruction seems unlawful to us, we tell you.
  3. Confidentiality. Anyone at Aura Tech who accesses it is bound to secrecy.
  4. Security. Encrypted connections, passwords stored irreversibly, encrypted credentials for external services, servers in the EU and separation of each business's data.
  5. Sub-processors. You authorise us to use those listed in the service privacy policy (Meta/WhatsApp, Anthropic, Hetzner, Brevo, Stripe and, if you connect it, Google). If we add another, we tell you beforehand and you can object by cancelling.
  6. Transfers. The AI model runs in the US, under the European Commission's standard contractual clauses.
  7. Assistance. We help you handle your customers' requests (access, erasure…): when you ask us to erase a customer's data, we delete their conversations, appointments, waitlist place, client card and phone numbers.
  8. Breaches. If we suffer a breach affecting your customers' data, we tell you without undue delay and within 48 hours of becoming aware of it, with the information we have.
  9. End of service. If you ask us before cancelling, we hand you a copy of your customers' data in a common format. We then delete it within 30 days.
  10. Verification. We give you the information needed to show that we comply with this annex.